These terms apply to every product and website operated by GenZ Technologies Private Limited (“GenZ”, “we”, “us”), including the products listed on genzers.tech. By using a product you agree to these terms. A product may publish additional terms for its own features; where they differ, the product's terms apply to that product. If you use a product for an organisation, you accept these terms on its behalf.
Our products
Each product is described on its own website. Features marked planned, early access or coming soon may change or may not be released. We may update, improve or discontinue features. If we discontinue a paid service we will give at least 30 days' notice and refund any unused prepaid period.
Accounts
Give accurate details when you sign up and keep your login details and any API keys confidential. You are responsible for activity under your account. Tell us promptly if you suspect misuse. Some products are for adults only; products for children say so and require a parent's account.
Acceptable use
Do not break the law, infringe anyone's rights, harass other users, try to access systems or data that are not yours, disrupt a service, scrape it beyond documented limits, or resell it without our written agreement. We may suspend or close accounts that do, and will tell you why unless the law prevents us.
Prices and payment
- Prices are shown on each product's website before you pay. See pricing.
- Payments are processed by Zoho Payments (Zoho Payment Technologies Private Limited). We do not see or store your full card or bank details.
- Prices are in the currency shown at checkout. Taxes such as GST are added where the law requires.
- Subscriptions are billed in advance for the period you choose and renew automatically until you cancel. You can cancel at any time; access continues until the end of the period you paid for.
- Refunds and cancellations follow our refund and cancellation policy.
Services from independent providers
Some products connect you with independent people who provide a service, for example live tutors in FluentSprout. Those providers are not our employees or agents, and they are responsible for the service they deliver. Where you pay through our product, we collect the payment on the provider's behalf, keep a platform fee (currently 15% of the agreed price, shown to providers before they accept) and pay the rest to the provider. Prices for these services are agreed between you and the provider in the product. Contact details are shared only once both sides agree. Report any problem with a session to us; we will review it and apply the refund policy.
AI features
Some products use AI to generate explanations, feedback, estimates or content. AI output can be wrong. Check anything important, and treat scores, levels and predictions as estimates, not results from any exam or authority.
Your content
You keep all rights to what you upload, write or record. You give us permission to process it only to provide the product to you. We do not sell it, and we do not use it to train AI models.
Our content
The products, websites, software, lessons and documentation belong to us or our licensors. Articles and guides are general information, not legal, financial, tax, immigration or other professional advice.
Warranties and liability
We work hard to keep our products accurate and available, but they are provided “as is”, without warranties of any kind, to the extent the law allows. Our total liability for any claim is limited to the amount you paid us for the product concerned in the 12 months before the claim. We are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law.
Ending the agreement
You can stop using a product and close your account at any time. We may end these terms for a product if you breach them materially and do not fix the breach within 14 days of notice, or at once for serious misuse. On termination you can export your data for 30 days where the product supports export.
Law, disputes and grievances
These terms are governed by the laws of India. Please contact us first and we will try to resolve any dispute informally. Otherwise, the courts at Hyderabad, Telangana have jurisdiction. If you are a consumer, you keep any rights the law of your country gives you. Grievances, including those under India's Consumer Protection (E-Commerce) Rules, can be sent to our grievance contact at connect@genzers.tech; we acknowledge within 48 hours and aim to resolve within 30 days.
Changes
We may update these terms. We will post changes here, and email account holders about material changes at least 14 days before they take effect.
Contact
GenZ Technologies Private Limited, I-206, Ambience Courtyard, Manikonda, Hyderabad, Telangana 500089, India. Email connect@genzers.tech. More on the contact page.