This policy explains how GenZ Technologies Private Limited (“we”) handles personal data across all our products and websites. Each product's own privacy page lists anything specific to it. We collect as little as we need, we do not sell personal data, and we do not use your content to train AI models.
What we collect
- Account details: your email address, and your name and profile picture if you sign in with Google.
- What you do in a product: settings, progress, the content you create, upload or record, and messages you send.
- Payments: the amount, date, product and status of each payment. Card, UPI and bank details are handled by Zoho Payments; we never see or store them in full.
- Contact and waitlist forms: your name, email address and message.
- Technical data: IP address, device and browser type, and logs needed to run and secure the service.
Why we use it
- To provide the product you signed up for, including sign-in, saving your work and support.
- To process payments, refunds and payouts to service providers, and to keep accounting and tax records.
- To keep our products secure and prevent fraud and abuse.
- To send emails you asked for. Marketing emails only with your consent, and you can unsubscribe any time.
- To understand and improve our products, using analytics only with your consent.
Who processes it for us
- Amazon Web Services: Hosting, storage, email delivery, and AI, speech and translation features in some products.
- Zoho: Payments (Zoho Payments), email, contact forms and customer support.
- Google: Sign in with Google (if you choose it) and company email.
- Anthropic, OpenAI or Google AI: Only where a product says it uses them, or where you connect your own AI key.
- Analytics (Google Analytics, Microsoft Clarity, PostHog): Website and product usage, only with your consent.
These providers act on our instructions. Some store data outside India (mainly in the United States). Where a product connects you with another person (for example a live tutor), we share only what is needed for the session, and contact details only after you both agree.
How long we keep it
We keep account data while your account is open and delete it within 30 days of you closing it, except payment and tax records, which the law requires us to keep (usually 8 years in India), and backups, which expire within 35 days.
Your rights
Under India's Digital Personal Data Protection Act, 2023, and similar laws where you live (such as the GDPR), you can ask to access, correct, delete or export your data, withdraw consent, and nominate someone to exercise your rights. Email connect@genzers.tech; we reply within 30 days. You may also complain to your data protection authority.
Children
Our products are for adults unless a product says otherwise. Products for children require a parent's account and verifiable parental consent, and have their own stricter privacy notice.
Cookies
We use cookies that are needed to sign you in and keep the service secure. Analytics cookies are set only if you accept them, and you can change your choice at any time.
Security
We encrypt data in transit and at rest, limit access to the people who need it, and keep API keys you give us encrypted. If a breach affects your data, we will tell you and the authorities as the law requires.
Changes and contact
We will post changes here and email account holders about material ones. Questions and requests: GenZ Technologies Private Limited, I-206, Ambience Courtyard, Manikonda, Hyderabad, Telangana 500089, India, connect@genzers.tech. See also the contact page.