This policy applies to purchases from any GenZ Technologies product. To ask for a refund or cancel, email connect@genzers.tech (or use the product's support address) with the email address you paid with and the product name.
Subscriptions
- You can cancel at any time in the product or by email. You will not be charged again.
- After you cancel, you keep access until the end of the period you already paid for.
- New subscriptions: if the product is not right for you, ask within 7 days of your first payment for a full refund.
- Renewals: if a renewal was charged and you have not used the product since, ask within 7 days of the renewal and we will refund it.
Booked sessions with a provider
For example, live tutor sessions in FluentSprout:
- Cancelled by you or the provider before the session starts: full refund, automatically.
- The provider does not turn up: full refund if you report it within 48 hours of the scheduled time.
- A session that took place: no refund, unless it was substantially not as agreed and you report it within 48 hours. We review each report with both sides.
One-off digital purchases
Digital products and credits are delivered at once, so they are not refundable once used, unless they were faulty or not as described. Unused credits can be refunded within 7 days of purchase.
How refunds are paid
Refunds go back to the original payment method through Zoho Payments (Zoho Payment Technologies Private Limited). Once we approve a refund it usually reaches you within 5 to 7 working days, depending on your bank. We do not charge any fee for refunds.
Exceptions
We may refuse a refund where a product was clearly abused, for example heavy use followed by a refund request. Your rights under consumer law are not affected.
Contact
GenZ Technologies Private Limited, I-206, Ambience Courtyard, Manikonda, Hyderabad, Telangana 500089, India. connect@genzers.tech. See also our terms.